Renew Your S-Sign License Key


If you're renewing your S-Sign account or upgrading from a trial version, you'll need to update your license key. This article provides step-by-step instructions for renewing your key.

Renew Your License Key in S-Sign Setup

If you are using S-Sign version 2.287+ and will also be adding/changing licensed users, licenses need to be assigned via the Salesforce Installed Packages interface before being assigned on the S-Sign License Page. Please complete the following steps before continuing.

  1. Navigate to the Setup menu, type "Installed Packages" into the Quickfind bar, then click Installed Packages in the dropdown menu. Find the S-Sign package and click Manage Licenses.
  2. Click Add Users, then add all users that should be licensed.
  3. These users now need to be added to the "Licensed Users" list on the S-Sign License Page (separate from this page). Follow the steps below this information box to complete this step.

Navigate to the S-Docs Setup page by clicking the App Launcher in the upper left corner, then clicking View All.

Scroll down to the All Items section, then click S-Docs Setup.

Find the S-Sign Setup section and click Go To S-Sign License Key Page.

Enter your new license key into the License Key field and click Update License Key.

After receiving a success message, your license key is now updated. To view instructions for updating your S-Docs license key, click here.

Ensure Your Self-Signed Certificate Is Up to Date

S-Sign utilizes a Salesforce Connected App to function; creating the Connected App is one of the main configuration steps required when S-Sign is first installed in your org. Salesforce Connected Apps require Self-Signed Certificates to function, which expire after one year.

After renewing your S-Sign license key, we recommend ensuring that your Self-Signed Certificate is still up to date.

To check your Self-Signed Certificate's expiration date, navigate to the Setup menu and type "Certificate" into the Quick Find bar. Click Certificate and Key Management in the dropdown menu. Find the certificate titled SDocsCert, and note the value in the Expiration Date field.

Update Your Self-Signed Certificate

If your Self-Signed Certificate has expired (the admin who created the certificate should receive an email), take the following steps to update it. We recommend updating your Self-Signed Certificate after hours.

Navigate back to the Certificate and Key Management page (Setup > Security > Certificate and Key Management) and find SDocsCert. Click Del next to its name to delete it.

Then, click Create Self-Signed Certificate (the button above where your previous certificate was listed).

Name your certificate SDocsCert. Click Save.

Click Download Certificate.

Next, you need to update your Connected App with your new Self-Signed Certificate.

Navigating to the Connected App page is a bit different in Classic and Lightning. In Lightning, type "App Manager" into the Quick Find bar in the setup menu, then click App Manager in the dropdown menu. Find Sdocs Connected Apps, click the dropdown arrow on the right, and click Edit.


In Classic, type "Apps" into the Quick Find bar in the setup menu, then click Apps in the dropdown menu (under Build > Create). Scroll down to the Connected Apps section, find Sdocs Connected Apps, and click Edit.

Once you've navigated to the Connected App Edit page, scroll down to the API (Enable OAuth Settings) section and find the Use digital signatures field. Click Choose File to upload your new Self-Signed Certificate.

Click Save. Note that it may take several minutes for the new certificate to take effect.

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