Document automation for customer service

Deliver service experiences that shine with on-brand, on-time customer communications.

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Exceed customer expectations

Captivate your customers with fast, efficient experiences that drive loyalty and trust. S-Docs enables your team to instantly generate and send any document or communication with personalized customer details, including:

Complaint resolution letters
Service notifications
Follow-up emails
Support ticket information
Customer feedback forms

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Eliminate errors

Ditch delays and service complications due to human error. S-Docs ensures every document and communication you send is accurate, relevant, and error-free by pulling data straight from your CRM. Show your customers you prioritize their experience with seamless document automation and e-Signature.

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Do more with less

Customers demand faster, more personalized support than ever before, but resource limitations and process bottlenecks hold many teams back.

Document automation for customer service allows your team to spend less time crafting responses and formatting documents, and more time serving your customers. S-Docs takes care of the paperwork so your team can exceed expectations at record pace.

S-Docs handles it all

Customer service teams in nearly every industry rely on S-Docs to take administrative tasks off their to-do lists.

Stay on top of KPIs with instant service report generation

Boost your NPS with feedback forms

Deliver instant support resolution communications

Keep your customers updated with automated ticket notifications

Send service agreement contracts for e-Signature

Generate support notifications with a click

Create custom case summary documents

Automate customer review request emails

Personalize every document and deliver on-brand experiences

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Customer-first functionality

Effortless personalization

S-Docs dynamic content rendering allows you to build templates that include or exclude content based on your business rules. Deliver only the most relevant, tailored communications no matter how varied your customer base is and leave a lasting impression.

Hands-free document automation

Put your paperwork on autopilot with complete document automation for customer service. Build templates that pull data right from your CRM and specify exactly when and where documents should be generated, increasing productivity and ensuring customer success.

On-the-fly customization

Adding a last-minute personal touch to a communication can go a long way, and with S-Docs, it’s easy. Effortlessly modify any PDF in your CRM after it’s generated—no external programs required.

Secure e-Signatures

Manage seamless agreement workflows for service contracts and more. With S-Docs e-Signature software, you can request signatures and other input for any document and track the entire process. Stay organized and efficient while delighting customers with a secure, convenient agreement process.

S-Docs provides everything your service team needs to succeed

Make service bottlenecks and dissatisfied customers a thing of the past. S-Docs is purpose-built to help your team enhance the customer experience and accelerate success. Our flexible document automation and e-Signature solutions are key to overcoming your most pressing obstacles to efficient operations.

Step into a new productivity paradigm

The pressure is on to increase productivity and get more out of your team. The business world is optimizing, so don’t let manual work hold you back. Document automation enables you to hand your reps only the tasks that depend on their unique capacity to build relationships, make decisions, and solve problems. Partner with S-Docs and discover the secret to transforming operations with document automation for customer service.