Customer Success Manager

As the Customer Success Director at S-Docs, you’ll be responsible for ensuring the success, satisfaction,
and growth of our enterprise-level customers. This leadership role is pivotal in driving customer retention,
expansion, and advocacy by delivering exceptional experiences and measurable business value through
the adoption of S-Docs’ document automation and e-signature solutions.

You’ll serve as a strategic advisor to key clients, driving alignment between customer objectives and our
technology capabilities. Internally, you will collaborate closely with Sales, Customer Solutions, Product,
Marketing, and Support teams to create a seamless customer journey from onboarding and adoption to
renewal and expansion.

This role offers the opportunity to shape the company’s growth strategy, enhance the customer experience,
and contribute to building a world-class Customer Success organization that drives both client outcomes
and company revenue.

Responsibilities

• Build and maintain strong, long-term relationships with enterprise clients and executive-level
  stakeholders, serving as a trusted advisor and strategic partner.
• Conduct regular business reviews to assess customer progress, address challenges, and identify
  opportunities for growth and expansion.
• Collaborate cross-functionally with Sales, Marketing, Product, and Support to ensure a consistent,
  high-quality customer experience across every touchpoint.
• Monitor customer health metrics to proactively identify risk and opportunity, improving retention,
  adoption, and advocacy.
• Establish scalable processes, playbooks, and tools to improve delivery consistency, efficiency,
  and customer outcomes.
• Partner with Product and Engineering to represent the customer voice and influence roadmap
  priorities.
• Contribute to forecasting and strategic planning by providing insights on customer adoption,
  satisfaction, and renewal trends.

And ideal candidate for this position would have the following skills:

• Deep understanding of enterprise software implementation, adoption, and renewal cycles.
• Strong business acumen and the ability to translate customer goals into measurable value.
• Expertise in analyzing customer data and using insights to drive proactive engagement.
• Exceptional executive presence, presentation, and storytelling skills.
• Passion for customer success, innovation, and continuous improvement.
• Ability to balance strategic planning with hands-on leadership and execution.

Years of Experience

• 8–10+ years of experience in Customer Success, Account Management, or Client Services
  leadership within a SaaS or enterprise software environment.
  
• Proven record of driving customer satisfaction, retention, and expansion across a complex
  enterprise client base.
• Exceptional communication and relationship management skills with senior stakeholders.
• Strong analytical and strategic thinking abilities; comfortable using data to guide decisions and
  measure outcomes.
• Collaborative, adaptable leader who thrives in a fast-paced, high-growth environment.

Education

• Bachelor's degree required.
• Advanced degree preferred.

Location of the Role

Interested in this position? Send your resume along with this position's title to careers@sdocs.com.