Although it feels like 2019 began only yesterday, we’ve already rounded out another successful year helping companies save time and money by digitizing, automating, and e-signing their documents in Salesforce. The last twelve months were jam-packed with exciting product innovations and record-breaking growth for S-Docs. Let’s take a look back at some of the leading highlights from 2019 and get a sneak peek into where we’re going next as we hit the ground running in the new year and the new decade. 

A Record-Breaking Year

The year started off with a bang as team members from around the globe gathered at the S-Docs Innovation Center in Ann Arbor, Michigan for the first quarterly town hall of 2019. Department executives laid out the values-driven plan for the year and detailed how our emphasis on trust, transparency, and security would exceed the expectations of our existing customers and help us bring our native Salesforce solution to new ones around the world. 

Quarter one closed out a record-breaking 108% over our goal, setting the tone for the year and creating high expectations for the next three quarters--and they didn’t disappoint, meaning that 2019 was our most successful year to date. 

Our accomplishments in 2019 were made possible by constant product innovation and a customer-first mindset - but they were also a direct result of our unwavering commitment to our values of trust, transparency, and security. Our customers trust our solution to be lightning-fast, easy to use, and secure. As a 100% native Salesforce solution, S-Docs is able to deliver on these expectations every time.

Welcoming New Customers

Our successful year would not have been possible without our incredible customers. In 2019, we were able to introduce hundreds of new clients from around the globe to the speed, flexibility, and reliability of S-Docs. Some of our new customers this year include the American Red Cross, Intel, Sciex, and French energy company Dalkia. We’ve also had the opportunity to work with several large healthcare and government organizations in a multitude of different countries. 

In addition to the new arrivals, 2019 saw large expansions of several existing customers who saw the potential for document automation to make a big difference across multiple departments in their organizations. As a testament to their trust in the security and reliability of S-Docs, expansions were made at the Department of Veteran Affairs, United Healthcare, Philips, Dexcom, and Estee Lauder. 2019 also saw more and more companies adopting our 100% native e-signature solution, S-Sign.

Product Updates

Whether it was perfecting existing functionality or adding support for exciting new features, our product team was hard at work all year making S-Docs and S-Sign faster, more intuitive, and more powerful. Some notable updates include:

  • S-Docs Runtime Prompts, which ask users questions and merge that data into the document at runtime, feature new decision tree logic. This is perfect for when you want to insert data based off a specific response (say, users who say they’re located in CA and NY receive different clause options to insert into their contracts).
  • Though S-Docs is already quicker than our competitors due to being built on the platform, we’ve gone a step further by optimizing to allow for up to 10x faster generation of particularly complex documents.
  • Both S-Docs and S-Sign now support multi-language functionality so users can experience building templates, generating documents, and e-signing in their native languages.

We never stop innovating, so keep a lookout in 2020 for new exciting features coming soon, like the ability to upload an existing PDF and drag & drop merge fields into it. You can view the most recent product updates by reading the release notes.

Growing & Getting Involved in the Community

The S-Docs team grew tremendously in 2019 as every department across the globe added new talent that embodies trust, transparency, and security. This means that the customer experience will only keep improving throughout 2020.

We also got involved in our local communities throughout the year. Starting in May, S-Docs welcomed a fleet of interns from the local University of Michigan, allowing them to gain valuable real-world experience in marketing, sales, and product development.

We organized several volunteering events in the Ann Arbor area as part of our commitment to Pledge 1%, most notably at the Delonis Center, whose mission is to end homelessness in Washtenaw County.

Finally, we were out and about in the Salesforce community throughout the year. If you’re a Salesforce enthusiast, you probably saw S-Docs at one of Salesforce’s many events in 2019. Whether it was the World Tour in London, NorCal Dreamin’, Midwest Dreamin’, Dreamforce, or a host of other user groups and basecamp events, we were connecting with new and existing customers and spreading the word about the power of document automation, e-signature, and our five-star service.

Get in Contact in 2020!

With 2019 in our rearview mirror, 2020 is looking to be even better. Don’t want to miss out? Reach out to us! You can leave us a message or contact us at For product updates, news, and leading developments in the document automation and e-signature worlds, you can also follow us on Twitter or LinkedIn

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