At the risk of using the most cliché word of the year, we’ll say it: 2020 was unprecedented. Change was on everyone’s docket on January 1st, but nobody foresaw the events that would upend the world in a matter of months.

For S-Docs, the pandemic meant office shutdowns, video calls, and lots of virtual team lunches. Yet despite the challenges of the year, 2020 saw us helping more customers streamline their Salesforce document and e-signature workflows than ever before. The year was packed with new product innovations, UI upgrades, record-breaking growth, and giving back to the community.

As the year draws to a close, we’re reflecting on S-Docs’s leading highlights for 2020. Let’s see how our product’s strength and our team’s resilience enabled us to support our customers through adversity and continue giving back to the amazing Trailblazer community surrounding us.

A Record-Breaking Year (In More Ways Than One)

Above all else, S-Docs is committed to trust, transparency, and first-rate security. Although the pandemic has turned the idea of long-term planning upside down, S-Docs was able to drive growth and support our customers this year through our unwavering commitment to our values. We are thrilled to report that we were able to shatter growth records every quarter, meaning that 2020 is our most successful year to date. This is a testament to our customers’ trust in the security, speed, and ease of use of our 100% native solutions.

As the pandemic has shown, broken records aren’t always a good thing. This year has also seen record high numbers of unemployment, virus cases, and businesses struggling to convert to remote work. That’s why S-Docs has also taken 2020 to ensure that our resources are helping wherever they can.

For one, our document generation and e-signature solutions are built to facilitate working from anywhere. These vital functions have helped our customers maintain “business as usual” throughout the turbulent year. Additionally, our many partners in the healthcare industry have made use of S-Docs for safe contactless document processing.

S-Docs is also committed to the health and safety of every employee. That’s why we implemented a wellness program that ensures the team is equipped with the necessary resources to stay active and maintain optimum health while working from home.

Finally, we’ve also pledged to match employee donations to nonprofit organizations throughout the world in an effort to give back to the community, both during this trying year and in years to come.

Welcoming New Customers and Partners

From continuous product improvement to giving back through the Pledge 1% program, none of our successes in 2020 would have been possible without our incredible customers. We had the opportunity to partner with new organizations in industries across the board this year, and saw massive developments in the government, healthcare, and financial service industries. Our native Salesforce architecture makes us a trusted solution for businesses that value data security highly, since S-Docs never sends data outside of the Salesforce cloud.

As we onboarded new customers, we also saw many existing S-Docs users expand their accounts as the ROI that document automation and e-signature achieved spoke for itself. S-Docs is able to create and e-sign any type of business document you can think of, meaning that multiple departments across an organization can benefit from its abilities.

In addition, we brought on several new partners this year, allowing us to expand our resources and help even more businesses with their Salesforce document and e-signature needs.

Introducing New Product Innovations

As we continue to grow, our products continue to get better and better. Our product teams were hard at work this year on optimizations, improvements, and new functionality aimed at satisfying our customers’ current needs and adapting to their unmet and emerging challenges.

You can read a full list of changes in our quarterly release notes, but here are a few of our favorite updates:

  • Revamped User Interface: We dove into the UI of our template editor and gave it a fresh coat of paint, making it easier to use while preserving the workflows that customers are used to. Take a look at more details in this blog post!
  • Drag & Drop: You can now upload any PDF to the S-Docs template editor and drag & drop merge fields and signature tags onto the document. This adds even more flexibility to the template-building experience.
  • Heightened Security: Security is our top priority at S-Docs. We put our application through rigorous testing to ensure it’s always employing first-rate data security standards on top of its secure native architecture. This has resulted in improved app functionality and continues to differentiate S-Docs as the most secure solution for document generation & e-signature for Salesforce.

These are just a few of the exciting updates from 2020, and we’re not losing steam now. There’s plenty more to come in 2021, including further UI enhancements and lots of great new features, so stay tuned!

Growing Our Team & Getting Involved In The Community

Ensuring the success of our customers is only possible with a strong team of passionate individuals who champion our values. That’s why we expanded nearly every department around the globe with talented individuals committed to perfecting our product offerings and continually improving the customer experience.

Although it wasn’t the year for in-person events, we still found ways to get involved in the Salesforce Trailblazer community. We started the year by collecting the expert advice of Salesforce MVPs and publishing their tips for the community on Salesforce best practices, productivity, and career growth. We also hosted several lunch & learns aimed at educating businesses on how to navigate remote work and get connected to the right solutions to help with business continuity.

As a proud member of the Pledge 1% program, we also sought to help and give back to the community wherever we could. Along with matching employee donations to nonprofit organizations, S-Docs organized a toy drive this holiday season to help families in need. We look forward to continuously doing our part as we move into the new year.

Get In Contact In 2021!

After a year like 2020, one thing’s become clear: no matter what 2021 has in store for us, we’re ready to meet those challenges head on and continue helping businesses digitalize, automate, and e-sign their Salesforce documents faster & more securely. Don’t want to miss out on the exciting innovations to come? Reach out to us! You can always request a demo or contact

For product updates, news, and leading developments in the document automation and e-signature worlds, you can also follow us on Twitter or LinkedIn. We’ll see you in 2021!

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