Troubleshoot Common Errors
Document Generation Errors
Errors that occur during the document generation process are commonly caused by two main issue types. Before proceeding, please ensure you have checked the following steps:
1. License Errors
Ensure that the user attempting to generate a document has S-Docs and (if applicable) S-Sign licenses assigned to their profile in your Production org. Also, be sure that you have a valid and up-to-date License Key template in your org.
2. Object/Field Permissions
- Ensure that the user attempting to generate a document has access to the objects/fields being queried by the document
- Ensure that the user attempting to generate a document has the S-Docs/S-Sign User permission set assigned to their profile
If the above steps do not resolve your issues, please browse our common errors and resolutions guide below.