Content Marketing Specialist

Reporting to the Marketing Director, a Content Specialist at S-Docs is not just a wordsmith; they’re a strategic thinker who shapes the narrative of our brand, educates our users, and drives business growth. You will collaboratively craft and execute a comprehensive content strategy that aligns with our business goals and resonates with our target audience.

Job Location:

• Ann Arbor, Michigan / Detroit metro is preferred
• Flexible on location for the right candidate

Responsibilities:

• Collaborate with product, support, sales, and customer success teams to develop content that serves customers.
• Create content enabling customers to self-support via a knowledge base and learning management system.
• Architect customer-facing documentation, including guides, manuals, and FAQs.
• Work with product teams and UX/UI designers to ensure documentation is accurate and accessible.
• Prioritize documentation requests from customers and the support team.
• Develop a library of educational courses for software mastery, best practices, and troubleshooting.
• Use various formats like videos, webinars, and interactive modules for engaging learning experiences.
• Create content like datasheets, one-pagers, sales playbooks, and battle cards to educate about product capabilities.
• Develop sales decks, pitch presentations, release notes, and accompanying emails for product releases.
• Create and manage social media posts, visuals, and videos across platforms.
• Monitor social media and engage in conversations, manage crises, and maintain brand reputation.
• Develop a social media content calendar aligned with business goals and optimize posting times.
• Stay updated on social media platform trends and experiment with new content formats.
• Collaborate with the marketing team on website content, including landing pages and product descriptions.
• Ensure SEO-friendly content that aligns with the brand's value proposition.
• Write persuasive email copy for lead nurturing, onboarding, and promotional campaigns to guide prospects through the conversion journey.

Skills and Qualifications:

• 5+ years of experience in business writing, preferably in a SaaS or Software product environment
• Bachelor’s Degree in communication, marketing or related field
• Exceptional communication and B2B copywriting skills
• Proficiency in SEO and social media strategies
• Ability to analyze content performance and make data-driven decisions
• Experience with Salesforce CRM or HubSpot CRM
• Familiarity with content management systems (CMS)
• Skilled in video recording and editing for documentation and marketing purposes

Why Join S-Docs?

• Remote Flexibility: Work from anywhere, with an option to be based in Ann Arbor, Michigan.
• Collaborative Culture: Be part of a team that values innovation, teamwork, and customer success.
• Career Growth: Opportunities to shape the role and grow within the company.

If you're a strategic thinker with a passion for content creation and a knack for storytelling, we’d love to hear from you. Join us in driving growth and shaping the future of document-based processes. Send your resume and this position title to careers@sdocs.com.

User Experience Designer

Reporting to the CTO, the UX Designer will be responsible for creating intuitive and engaging product experiences that delight our customers. This role requires a deep understanding of user needs, strong design skills, and the ability to collaborate effectively with cross-functional teams.

Location

• Ann Arbor, Michigan / Detroit metro is preferred.
• Flexible on location for the right candidate

Responsibilities

• Collaborate with the Product Manager, CTO and other internal and external stakeholders to understand product requirements, user needs, and business goals.
• Create user personas, journey maps, wireframes, prototypes, and other UX deliverables to communicate design concepts and solutions.
• Help translate “jobs to be done” for user personas into intuitive and visually appealing user interfaces for web and mobile applications, following best practices in user-centered design.
• Create and own the design system for S-Docs for all the entire product UI/UX
• Collaborate with engineers and product owners to ensure that designs are implemented accurately and meet usability and accessibility standards.
• Drive the use of accessibility, user-centered design principles, and best practices within the organization.
• Conduct user research, including interviews, surveys, and usability testing, to gain insights into user behaviors, preferences, and pain points.

Skills and Qualifications

• 3-5 years of experience in a UX design role, preferably in a SaaS or Software product environment
• Bachelor’s Degree in human-computer interaction, graphic design, or related field
• Proven experience as a UX Designer or similar role, with a strong portfolio showcasing your design process and results.
• Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar.
• Solid understanding of user-centered design principles, information architecture, and interaction design.
• Experience conducting user research and usability testing, with the ability to translate findings into actionable design improvements.
• Strong communication and collaboration skills, with the ability to effectively present and explain design decisions to stakeholders.
• Ability to work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Experience working in Agile development environments is a plus.
• Knowledge of CRM platforms like Salesforce and associated design systems is a plus
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript is a plus.

Join us in revolutionizing the way businesses leverage Salesforce technology to drive growth, automation and innovation. If you're passionate about technology, customer success, and making a meaningful impact, we want to hear from you! Send this position and your resume to careers@sdocs.com.